Terms of service

TERMS & CONDITIONS

By accessing this website or making a purchase of Book from Fancy Feathers, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use our services.

Eligibility

You confirm that you are legally capable of entering into a binding contract under Indian law.

Products & Services

Fancy Feathers offers pet bird-related products, including books and accessories. All product descriptions are subject to change without notice.

Pricing & Payments

  • All prices are listed in INR.

  • Payments must be made via valid payment methods (UPI, debit/credit cards, net banking).

  • Orders are confirmed only after successful payment.

Order Processing

  • Orders are processed only after payment confirmation.

  • Confirmation will be shared via email or WhatsApp.

SHIPPING POLICY

  • Orders are processed within 2–3 business days.

  • Delivery typically takes 5–10 business days, depending on location.

  • Shipping charges (if any) will be shown at checkout.

  • Fancy Feathers is not responsible for courier delays or unforeseen logistics issues.

  • Incorrect address provided by the customer may result in failed delivery, and we are not liable for such cases.

REFUND & CANCELLATION POLICY

Refund Eligibility

Refunds are applicable only if:

  • You receive a damaged product

  • You receive an incorrect product

Refund Request

  • Must be raised within 48 hours of delivery

  • Must include photo/video proof

Refund Processing

  • Approved refunds will be processed within 5–7 business days

  • Refund will be credited to the original payment method

Non-Refundable Cases

  • Change of mind

  • Incorrect address provided by customer

  • Minor variations in product

Cancellation

Orders cannot be cancelled once dispatched.

PRIVACY POLICY

Fancy Feathers respects your privacy and is committed to protecting your personal data.

Information We Collect

We may collect the following details:

  • Name

  • Phone number

  • Email address

  • Shipping address

  • Payment details (processed securely via third-party payment gateways)

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate updates and confirmations

  • Provide customer support

Data Sharing

We do not sell your personal data.
We may share your information only with:

  • Payment providers (for secure transactions)

  • Courier/logistics partners (for delivery)

Data Security

We take reasonable steps to protect your data; however, no system is 100% secure.

Cookies

We may use cookies to enhance user experience.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

LIMITATION OF LIABILITY

Fancy Feathers shall not be liable for:

  • Payment failures due to banking/network issues

  • Delivery delays caused by third-party logistics

  • Any indirect or consequential losses

GOVERNING LAW

These terms are governed by the laws of India.
Any disputes shall fall under the jurisdiction of courts in Hyderabad, India.

CONTACT US

For any questions, support, or complaints:
📞 +91 9014284059
📧 ali@fancyfeathers.com

By making a purchase, you acknowledge that you have read, understood, and agreed to all the above policies.